Refund Policy

1. Credit Package Purchases

Skilj sells packages of search credits. Unless checkout expressly states otherwise, purchasing a credit package is a one-time payment and not an automatically renewing subscription.

2. Credit Validity

Purchased search credits do not expire at the end of a month or billing period. They remain available in your Skilj account until they are consumed, your account is closed, or access is terminated because of fraud, abuse, or a material violation of our Terms of Service.

3. Refund Eligibility

You may request a refund within 7 days of purchase if:

• No purchased search credits have been consumed; or
• You were charged more than once for the same purchase; or
• Your payment was completed, but the purchased credits were not added to your account and we cannot correct the issue within a reasonable time.

4. Consumed Credits

Search credits that have already been consumed are generally non-refundable because Skilj incurs data-processing and infrastructure costs when a search is performed. After any purchased credit has been used, the associated credit package is generally not eligible for a change-of-mind refund, except where required by applicable law.

5. Technical Errors

If a search credit is deducted because of a confirmed Skilj technical failure and no usable result is delivered, we may restore the affected credit to your account. This does not apply when results are unavailable because no matching jobs exist, an external job listing has expired, or information supplied by a third-party source is incomplete.

6. Non-Refundable Situations

Refunds will generally not be provided for:

• Credits that have already been consumed.
• Failure to find a preferred job or receive an interview or offer.
• Expired, removed, changed, or inaccurate third-party job listings.
• Failure to use purchased credits.
• Accounts suspended or terminated for fraud, automation, scraping, abuse, or other material violations.
• Requests submitted more than 7 days after purchase, except where required by law.

7. How to Request a Refund

To request a refund, email support@skilj.com within 7 days of the charge. Include your account email address, transaction reference, purchase date, and a short explanation of the issue. Do not send complete payment-card information by email.

8. Refund Processing

Approved refunds are returned to the original payment method. Processing times depend on the payment provider and your bank and may take several business days. Refunded credits will be removed from your Skilj account.

9. Consumer Rights

Nothing in this Refund Policy limits any non-waivable refund or consumer rights available under applicable law.